CLIENT RELATIONSHIP COORDINATOR

🏢Summary

Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking a full-time, in-person, Client Relationship Coordinator to join our team in Plymouth, MN. The role of the Client Relationship Coordinator is to be the primary relationship contact and account owner for their assigned clients. This role will work closely with teams throughout the organization to ensure client needs are addressed accurately and in timely manner. Will also participate in monthly calls, client audits, remote and on-site visits.

✅Essential Functions and Duties

• ✅Providing excellent communication to all clients by anticipating and resolving issues in a manner that exceeds the client’s expectations.
• ✅Working with teams throughout the organization to respond to client audit requests and questionnaires by assigned deadlines.
• ✅Participating in monthly calls, remote audits, and on-site visits.
• ✅Reviewing and responding to client inquiries to solve critical in a timely fashion.
• ✅Properly tracking deadlines to meet client requirements.
• ✅Communicating regularly with the client to evaluate satisfaction and proactively identifying upcoming needs.

🎁Benefits & Perks Include

• 🎁Medical, Dental, & Vision Insurance
• 🎁HSA & FSA Accounts
• 🎁401K, with 4% company contribution (after 1 year of service)
• 🎁Paid time off (17 days per year)
• 🎁Paid holidays off (7 days per year + a floating holiday)
• 🎁Company Paid Life Insurance
• 🎁Employee Assistance Program
• 🎁Building amenities include: Free parking, onsite restaurant, & onsite free gym

🎓Required Education & Experience

• 🔹High School Diploma/GED
• 🔹2+ years of office and/or client services experience
• 🔹Experience handling high volume of email communications
• 🔹Experience handling high volume of electronic data files
• 🔹Legal Experience Preferred

📌Competencies

• 🔹Ability to coordinate multiple tasks simultaneously with differing levels of urgency
• 🔹Keen attention to detail to ensure accuracy of data
• 🔹Exceptional time management skills
• 🔹Demonstrate a high degree of professionalism and accountability
• 🔹Excellent communication skills (verbal and written)
• 🔹Excellent analytical thinking and organization skills
• 🔹Experience with Microsoft products: Outlook, Excel & Word

📍Work Environment and Physical Demands

• 📍This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the perso…