Customer Field Service Support

🏢Job Description

Job Description

The Customer Field Service Support role coordinates customer support and field service activities for industrial maintenance services within a centralized dispatch model. Reporting to the Manager, this position supports scheduled preventive maintenance, reactive troubleshooting, installation and commissioning, and mixed service assignments without requiring travel. The role also handles accounting-related information for accurate billing and purchasing.

✅Responsibilities

• ✅Provide customer support for industrial equipment and maintenance services.
• ✅Coordinate field service activities through a centralized dispatch model.
• ✅Troubleshoot service issues and escalate technical matters as needed.
• ✅Manage work orders throughout the service workflow.
• ✅Prepare and maintain documentation.
• ✅Follow up with customers regarding service activities and resolutions.
• ✅Handle accounting-related information for proper billing and purchasing.
• ✅Support preventive maintenance, reactive troubleshooting, installation and commissioning, and mixed service assignments.

🎓Required Qualifications

• 🔹Valid driver's license.

✨Preferred Qualifications

• ✨Two to three years of recent field service support experience.
• ✨Associate degree or higher.
• ✨Experience with work order management and technical troubleshooting.
• ✨Customer relationship management experience.
• ✨Proficiency with Microsoft Office.
• ✨Strong communication, problem-solving, and time-management skills.