Customer Service Manager

Customer Service ManagerGold's Gym Socal and its affiliated clubs are growing fast and looking for a Customer Service Manager to help our teams to provide world class service for our members by utilizing in-depth knowledge of company products and programs. We'll challenge your skills, talents, and abilities and reward your every success. Here is just some of the benefits you will get by being a Gold's Gym employee:Work in a fun environment with great peopleGreat benefits packageJohn Hancock 401kAflac supplemental insurance optionsFree gym memberships, and discountsOpportunities to grow within the companyManagement/Leadership Duties:Manage Operations team to ensure policies and procedures are followed at all timesHires, trains and supervises operations team members for the front desk, Kids Club and Housekeeping Associates.Serves as Liaison with Corporate Customer Care Department assisting General Manager with member and/or operational issuesResponsible for control of cash deposit with GM sign off ensuring daily deposits are made on timeServes as Liaison with cleaning team daily to ensure proper level of cleanliness maintained at all times including daily management of the cleaning checklistsWorks in cooperation with GM to manage/process cancellations following procedures in place to retain memberAssists GM with management of Medallia to ensure all members concerns are addressed in a timely mannerAssists GM with bi-weekly payroll to ensure all missed punches are corrected and submitted on time with payroll signed off by the indicated deadlineEnsure that project/department milestones/goals are met and adhere to approved budgetsEnforces all club rules, policies and promotes proper execution of all procedures.Keep the club fully staffed thorough review of applications, interviewing making hiring recommendations to the general manager.Manage membership questions, concerns, and inquiries for their facilityDevelop and monitor monthly, quarterly and annual metrics including employee retention and satisfactionTrain staff to be the face of the club by providing hospitality to all members and guestsLead by example to provide a clean, friendly, top of the line club for our membersManage employee performance by coaching, and creating a healthy, positive working environment.Conduct weekly meetings with direct reports to review performance and offer direction, inspiration, and guidance toward achieving individual and club goalsOperations Support:Ensures that all front des…