Pay · estimate~$22 – $29/hrMarket rate · not set by employer
PostedNov 14, 2026
LevelSenior
In short
The Client Success Program Manager combines client success, project management, program governance, and service coordination for complex client engagements involving projects…
SALESFORCE
📋 About the job
Client Success Program Manager
Position Summary
The Client Success Program Manager combines client success, project management, program governance, and service coordination for complex client engagements involving projects, service workstreams, operational activities, third-party resources, and managed services.
This role serves as both the primary Client Success lead and project manager for assigned engagements unless additional support is added based on scale or complexity. It maintains alignment between client objectives, Encore commitments, delivery execution, operational readiness, financial coordination, and ongoing support expectations.
This is not an Account Management or sales role. The Account Manager owns the account relationship, commercial activity, renewals, and overall account strategy. Delivery resources continue to report through their respective service towers and functional leadership.
✅Key Responsibilities
✅Serve as the primary client-facing point of coordination and project manager for assigned complex or strategic engagements.
✅Document client objectives, contractual commitments, expected outcomes, governance needs, and measures of success.
✅Maintain an integrated view of project, professional services, managed services, operational, financial, and supporting service tower activities.
✅Coordinate work across engineers, managed services teams, operational groups, subject matter experts, third-party partners, subcontractors, and client stakeholders.
✅Maintain project plans, status reports, action registers, decision logs, risk and issue registers, milestone trackers, dependency logs, and governance documentation.
✅Monitor delivery progress against approved scope, schedule, budget, milestones, contractual commitments, and client expectations.
✅Identify, document, and manage risks, issues, assumptions, dependencies, scope changes, decisions, and escalations.
✅Facilitate project status meetings, program reviews, service delivery reviews, executive briefings, and steering committee meetings.
✅Provide clear client and internal communication regarding delivery status, risks, decisions, service impacts, financial considerations, schedule changes, and escalations.
✅Partner with subject matter experts for technical guidance while retaining responsibility for proje…