In short
Customer Support Engineer Support the Tools That Power the World Launch your engineering career providing hands-on technical support for advanced semiconductor equipment used by…
📋 About the job
Customer Support Engineer Support the Tools That Power the World
Launch your engineering career providing hands-on technical support for advanced semiconductor equipment used by leading chip manufacturers worldwide.
At Kokusai Electric Semiconductor Engineering Corporation (KSEC), this role is designed for early-career engineers who want structured development, real responsibility, and exposure to advanced semiconductor manufacturing environments.
🏢ABOUT KSEC
Kokusai Semiconductor Equipment Corporation is a global leader in advanced thermal processing systems and enabling semiconductor technologies, including Diffusion and CVD.
We are committed to technical excellence, professional growth, and diversity in the workplace.
At Kokusai Semiconductor Equipment Corporation (KSEC), the Customer Support Engineer II supporting Micron in Manassas VA provides advanced preventive and corrective maintenance support for diffusion and CVD equipment, serving as the primary technical authority at assigned customer sites.
This role is ideal for engineers who value structured service environments, disciplined troubleshooting, and meaningful technical impact.
💼WHAT THIS ROLE IS DESIGNED FOR
🔹Mechanical, Electrical, Mechatronics, or related engineering graduates
🔹Early-career engineers (0–3 years’ experience)
🔹Technically curious individuals who enjoy troubleshooting and customer interaction
🔹Engineers who want structured learning and real-world impact
You don’t need years of semiconductor experience. You do need strong fundamentals, mechanical aptitude, and a willingness to learn.
YOUR DEVELOPMENT PATH
Phase 1 – Structured Training
🔹Combination of classroom instruction and on-the-job training (OJT)
🔹Safety protocols and cleanroom fundamentals
🔹Preventive maintenance (PM) and corrective maintenance (CM) fundamentals
🔹Basic system diagnostics and documentation usage
🔹Exposure to KSEC administrative systems and technical databases
Phase 2 – Guided Customer Support
🔹Perform preventive maintenance with supervision
🔹Assist with corrective maintenance and basic troubleshooting
🔹Learn tool architecture and subsystem functions
🔹Begin direct interaction with customer engineering teams
Phase 3 – Expanding Technical Scope
🔹Support multiple customer tool sets
🔹Perform independent maintenance tasks
🔹Develop diagnostic confidence
🔹Act as a professional liaison between customers and internal support teams