In short
Kokusai Semiconductor Equipment Corporation is a global leader in advanced thermal processing systems and enabling semiconductor technologies, including Diffusion and CVD.
📋 About the job
CUSTOMER SUPPORT ENGINEER III
Kokusai Semiconductor Equipment Corporation is a global leader in advanced thermal processing systems and enabling semiconductor technologies, including Diffusion and CVD.
We are committed to technical excellence, professional growth, and diversity in the workplace.
At Kokusai Semiconductor Equipment Corporation (KSEC), the Customer Support Engineer III provides advanced preventive and corrective maintenance support for diffusion and CVD equipment, serving as the primary technical authority at assigned customer sites. This position specifically covers the US nationwide. Domestic travel to multiple customers required.
This role is ideal for engineers who value structured service environments, disciplined troubleshooting, and meaningful technical impact.
WHAT THIS ROLE IS DESIGNED FOR AND WHAT WE ARE LOOKING FOR
🔹A.S. or B.S. Mechanical, Electrical, Mechatronics, or related engineering graduates
🔹5 + years semiconductor equipment service experience
🔹Strong diagnostic capability with documented, systematic troubleshooting approach
🔹Deep understanding of preventive and corrective maintenance methodology
🔹Ability to communicate technical risks and solutions confidently
🔹Independent decision-making combined with disciplined escalation judgment
🔹Commitment to mentoring and elevating team capability
🔹Flexibility for travel (as needed) and schedule adjustments
What You’ll Do
🔹Lead structured preventive and corrective maintenance execution
🔹Diagnose and resolve complex mechanical and electrical issues using a systematic troubleshooting methodology
🔹Identify recurring issues and drive root cause analysis and long-term corrective actions
🔹Serve as primary customer technical liaison, clearly communicating risks, status, and mitigation plans
🔹Act as site-level escalation resource for advanced technical challenges
🔹Coordinate effectively with global engineering and factory resources when required
🔹Mentor early-career engineers and technicians, supporting structured upskill development
🔹Contribute to documentation improvements and knowledge capture efforts
🔹Support installation and removal activities as required
📈What Experienced Engineers Appreciate Here
🔹Defined customer scope with clear authority
🔹Respect for engineering judgment and technical decision-making
🔹Opportunity to eliminate systemic issues — not just repair symptoms