Pay · estimate~$17 – $23/hrMarket rate · not set by employer
PostedNov 13, 2026
LevelMid level
In short
Got a knack for solving problems and making people feel heard?
📋 About the job
📍
LocationBuenos Aires - On Site
Got a knack for solving problems and making people feel heard? We're looking for a Customer Support Representative who can turn customer questions into smooth, positive experiences.
If you're quick on your feet, great with communication, and thrive in a fast-paced environment, this could be your next move.
✅Your Mission: Day to Day Responsibilities
✅Manage a high-volume inbox across chat, email, and tickets, keeping responses within SLA timeframes.
✅Prioritise urgent enquiries, including VIP, payment, and account access issues.
✅Own customer tickets from start to finish, ensuring nothing gets left unresolved.
✅Deliver clear, empathetic, and timely support while managing customer expectations.
✅Investigate issues, follow up proactively, and handle complaints with a solution-focused approach.
✅Collaborate with Payments, Finance, KYC, Compliance, Tech Support, Engineering, and other internal teams to resolve complex issues.
✅Identify recurring problems, payment delays, and workflow inefficiencies.
✅Keep customer records, tags, internal notes, and escalations accurate and organised.
✅Contribute to internal documentation, response macros, and Help Centre content.
✅Share customer feedback and insights to help improve the overall experience.
🛠️Your Toolbox: Skills to be Successful
🔸Previous experience in a BPO, call center, or customer support environment.
🔸Familiarity with CRM platforms and customer support tools.
🔸Experience handling customer inquiries across multiple channels (email, chat, and phone).
🔸Strong attention to detail and accurate data entry skills.
🔸Experience working with international customers, particularly US-based clients.
🔸A track record of meeting customer satisfaction and performance targets.
🔸Familiarity with crypto, online betting, or online casino environments.
🔸Knowledge of collaboration tools such as Slack and G Suite.
🔸Why Adaptive Teams?
At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.
🔸What to Expect from Our Application Process?
🔸Once you apply, you’ll receive an email guiding you through the next steps, including an assessment tailored to the role.