Most Help Desk jobs look the same. This one doesn't.
We're looking for a Help Desk Analyst who enjoys helping people, solving technical problems, and being the go-to resource when technology issues arise. If you're passionate about customer service and have experience supporting Microsoft environments, this is an excellent opportunity to join a collaborative IT team where you'll gain hands-on exposure to a wide range of technologies and directly impact employee productivity.
What You'll Do
As a Help Desk Analyst, you'll provide first-level technical support to internal users and help ensure business operations run smoothly. You'll troubleshoot hardware and software issues, support Microsoft technologies, document solutions, and assist users with day-to-day technology needs.
Responsibilities
🔹Provide exceptional customer service and technical support to end users.
🔹Troubleshoot hardware, software, and Microsoft Office-related issues.
🔹Install, configure, and maintain desktop software and applications.
🔹Resolve incidents and service requests while maintaining accurate ticket documentation.
🔹Support users in a Windows-based environment.
🔹Assist with Active Directory account administration and user support.
🔹Maintain hardware inventory and assist with equipment deployment.
🔹Create and maintain technical documentation and knowledge base articles.
🔹Train users on technology solutions and best practices.
🔹Identify recurring issues and recommend process improvements.
🔹Participate in an on-call rotation for after-hours support as needed.
What We're Looking For
Required Qualifications
🔹1-3 years of Help Desk, Service Desk, Desktop Support, or related IT support experience.
🔹High School Diploma or GED required.
🔹Associate degree preferred.
🔹Experience supporting Microsoft technologies and Microsoft Office applications.
🔹Working knowledge of Windows 10/11 environments.
🔹Experience supporting users in an Active Directory environment.
🔹Strong troubleshooting, communication, and customer service skills.
🔹Ability to prioritize multiple support requests in a fast-paced environment.
Preferred Qualifications
🔹CompTIA A+ certification or equivalent knowledge.
🔹Microsoft Technology Associate (MTA) Infrastructure Certification or similar Microsoft certification.
🔹Experience with ticketing systems such as ServiceNow, Jira, Zendesk, or similar…