This job is no longer taking applications. Similar openings are listed alongside.
🎧
Information Technology Support Specialist
LHH · Charlotte, NC
Work typeOn-site · Contract
Pay$25 – $30/hr
PostedNov 13, 2026
LevelMid level
In short
🚀 Contract-to-Hire | Target conversion around 3–5 months Looking to get your foot in the door as a Salesforce administrator while still putting your IT troubleshooting skills to…
EXCELSALESFORCE
📋 About the job
IT Support & Salesforce Associate
100% On-Site (Charlotte, NC)
$25–$30/hour
Monday–Friday | 8:30 AM–5:00 PM
🚀 Contract-to-Hire | Target conversion around 3–5 months
Looking to get your foot in the door as a Salesforce administrator while still putting your IT troubleshooting skills to work? We’re hiring an IT Support & Salesforce Associate for a mission-driven nonprofit organization. This is a great opportunity for someone early in their technology career who wants hands-on exposure to Salesforce, CRM data management, Microsoft/Windows support, and end-user troubleshooting . You do not need to be an experienced Salesforce Administrator . We’re looking for someone with the technical foundation, curiosity, and service mindset to learn and grow.
What You'll Be Doing
📌Approximately 65% Salesforce Support
🔹Support Salesforce users with passwords, profiles, permissions, and everyday questions
🔹Assist with data imports, updates, cleanup, and duplicate records
🔹Build and modify basic reports, dashboards, and list views
🔹Assist with custom fields and basic page-layout changes
🔹Help maintain Salesforce data quality
🔹Create FAQs, user guides, and training materials
🔹Work alongside and learn from an experienced Salesforce Administrator
📌Approximately 35% IT Support
🔹Troubleshoot everyday hardware, software, printer, and peripheral issues
🔹Support employees with Microsoft Windows, Teams, and Office applications
🔹Assist with new-user login issues and conference-room technology
🔹Support IT equipment and asset inventory
🔹Coordinate with the organization's managed IT provider when issues require escalation
What We're Looking For
This could be a great fit if you have:
🔹✅ 0–3 years of IT support, Help Desk, CRM, Salesforce, or related technical experience
🔹✅ Foundational Salesforce knowledge or exposure
🔹✅ An understanding of databases, reporting, and data quality
🔹✅ Basic Windows and end-user troubleshooting skills
🔹✅ Familiarity with Microsoft Teams, Outlook, Excel, Word, and PowerPoint
🔹✅ Strong communication and customer-service skills
🔹✅ A willingness to learn and be coached
🔹✅ A genuine interest in working for a nonprofit and supporting its mission
🔹Salesforce certification is welcomed, but NOT required. Candidates who have earned or pursued a Salesforce certification and are looking for their first opportunity to apply those skills professionally are encouraged to apply.
🔹A technical degree is preferred, but it is not a deal-br…