Loan Servicing Specialist

COCC’s client, a well established credit union in the Southern Boston area, is looking for a Senior Loan Servicing Specialist to play a key role in servicing residential and consumer loan portfolios. This position is ideal for a detail oriented professional who thrives in a fast paced lending environment and enjoys being a trusted subject matter expert. Along with managing complex servicing functions, this individual will provide day to day guidance and mentorship to two junior Loan Servicing Specialists.

What You’ll do...

• 🔹Manage life of loan servicing activities for residential and consumer loans
• 🔹Fund and process newly originated residential loans
• 🔹Conduct loan file quality control reviews and scanning
• 🔹Prepare wires and process FHLB custodial account funding
• 🔹Package and deliver closed loan files to FHLB
• 🔹Generate payoff quotes and process loan payoff transactions
• 🔹Handle collateral releases, discharges, and file maintenance for paid loans
• 🔹Monitor and resolve servicing reports related to PMI, LTV thresholds, HELOCs, and final payments
• 🔹Process HELOC repayment conversions and member notifications
• 🔹Review Miniter invoices and weekly servicing uploads
• 🔹Process PMI payments and required reporting
• 🔹Ensure compliance with insurance, escrow, PMI, and flood servicing requirements
• 🔹Review daily insurance and tax servicing communications
• 🔹Process insurance related payments from loan escrow accounts
• 🔹Complete approved loan modifications, subordinations, and payment frequency changes
• 🔹Maintain Treasury index updates and ARM adjustment notices
• 🔹Process monthly Mass Save reporting requirements
• 🔹Respond to member inquiries and manage servicing communications
• 🔹Complete verification requests and support payment processing workflows
• 🔹Review Insight reports, document findings, and communicate issues as needed
• 🔹Serve as a mentor and resource for two junior Loan Servicing Specialists
• 🔹Perform additional duties as assigned

What You’ll bring...

• 🔹High school diploma, GED, or foreign country equivalent
• 🔹At least five years of related or direct experience
• 🔹Proficiency with Microsoft Office and software applications assigned to the role
• 🔹Ability to perform assigned responsibilities accurately and efficiently with minimal reminders and corrections
• 🔹Strong written and verbal communication skills
• 🔹Ability to evaluate information and apply critical thinking to solve problems
• 🔹Participation in ongoing industry and compliance training

This is on-si…