Materials Support Services Specialists
STS Technical Services is hiring a Material Support & Services Agent I in Melbourne, Florida . This position supports aircraft component repair management, vendor coordination, procurement activities, repair tracking, and supply chain operations.
The role works closely with internal teams, repair vendors, and customers to obtain repair quotes, resolve discrepancies, expedite component returns, and maintain accurate repair management records.
We're looking for an organized, analytical professional with customer service, supply chain, or procurement experience who can communicate effectively, manage competing priorities, and identify opportunities to improve operational efficiency.
Position Details
- 🔹Job Title: Material Support & Services Agent I
- 🔹Location: Melbourne, Florida
- 🔹Department: Repair Management (RM) - VSS
- 🔹Reports To: Supervisor, Repair Management
- 🔹FLSA Classification: Non-Exempt
- 🔹Work Arrangement: Minimum of 4 days per week in the office
- 🔹Career Group: Logistics & Supply Chain
- 🔹Career Family: Logistics & Materials Management
- 🔹Career Pathway: Business Support
- 🔹Career Level: I, Entry
🏢Position Summary
The Material Support & Services Agent I supports daily repair management activities related to aircraft components, vendor communication, procurement, operational reporting, and process improvement.
This position requires strong organizational skills, attention to detail, and the ability to work with internal and external stakeholders to maintain efficient repair processes.
The successful candidate will support the Repair Management team by following up on repair quotations, coordinating component returns, updating operational systems, resolving documentation discrepancies, and preparing reports.
The role also contributes to continuous improvement initiatives, including Kaizen projects, workflow simplification, and the automation of routine tasks.
Key Responsibilities
Repair Management and Vendor Coordination
- 🔹Follow up with vendors to obtain repair quotes
- 🔹Communicate with vendors and internal departments to review and dispute repair quotations
- 🔹Generate purchase orders when required in accordance with Embraer policies
- 🔹Assist the Repair Management team with daily departmental activities
- 🔹Coordinate with internal and external stakeholders to expedite the return of repaired aircraft parts to Embraer and its customers
- 🔹Support meetings and conference call…