Pay · estimate~$145k – $195kMarket rate · not set by employer
PostedNov 14, 2026
LevelMid level
In short
Role: Customer service representative - Medicaid Enrollment Specialist Tempe, AZ Onsite Schedule: 8-hour shift In the role of process associate, you will execute transactions as…
📋 About the job
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Schedule8-hour shift
Role: Customer service representative - Medicaid Enrollment Specialist
Tempe, AZ Onsite
In the role of process associate, you will execute transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the other team members, support your manager in training activities, daily operations reviews and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies and norms of Infosys.
✅Responsibilities may include but are not limited to
✅Performs processes to resolve the following eligibility exceptions within the required State/Regulatory timeframes:
✅enrollment file errors, ID card generation errors, PCP assignments and 834 enrollment files to vendor/third party administrators.
✅Process COB eligibility through proper application to ensure accurate information is represented in company enrollment system
✅Assists with the support of the newborn enrollment functions, to include call center, claims, and encounter requests for verification and updates, PCP assignment activity, enrollment record error reports, enrollment/disenrollment activity and Mass Member Moves.
✅As needed is available to support special projects
✅Assist to maintain integrity of eligibility tasks.
✅External phone call with other health insurances to determine primary payer.
✅Prioritizes daily, weekly and monthly job tasks to support regulatory requirements and service level agreements.
✅Displays imitative to complete assigned tasks timely and accurately and balances workload to assist peers and Supervisor.
✅Provides knowledgeable response to internal and external inquiries regarding eligibility, ID cards, selection of primary, care provider, and state enrollment transactions.
✅Reconciles eligibility with State Agencies using varied methods. Tracks and documents all transactions with State Agencies.
✅Location for this position is Phoenix, AZ.
🎓Qualifications
🔹Basic
🔹High School Diploma or GED Equivalent
🔹0-6 months of experience in the job description
🔹Preferred
🔹Excellent interpersonal and communication skills to deal effectively with all necessary levels within and outside the organization.
🔹Demonstrates analytical and innovative excellence for current state and future state challenges at both the strategic and tactical level.
🔹Strong organizational skills and superior attention to detail. Stro…