Operations Support Supervisor

🏢Position Summary

The Area Operations Support Supervisor plays a critical role in supporting regional store operations by driving execution of corporate initiatives, analyzing operational performance, and improving efficiency across stores. This role partners closely with regional operations leadership and cross-functional teams to ensure operational excellence, data-driven decision-making, and consistent execution of company standards.

✅Key Responsibilities

• ✅Operational Initiatives Execution & Performance Diagnostics
• ✅Track and monitor the execution of regional operational initiatives and corporate programs on a quarterly basis
• ✅Collect, consolidate, and analyze operational data to ensure effective implementation of company strategies at the regional level
• ✅Identify operational gaps, risks, and improvement opportunities through data analysis and store feedback
• ✅Develop actionable solutions tailored to local market conditions and drive execution with cross-functional stakeholders
• ✅New Product Launch & Campaign Management
• ✅Coordinate pre-launch readiness for new products, including materials preparation, training support, and system setup
• ✅Monitor post-launch performance and conduct data-driven reviews to optimize future product and promotional strategies
• ✅Inventory & Materials Management
• ✅Support regional inventory tracking and reporting processes
• ✅Maintain and monitor locally sourced materials and supplier-related information
• ✅Provide insights and recommendations to improve supply chain efficiency and operational effectiveness
• ✅Labor & Workforce Efficiency Analysis
• ✅Assist in monitoring labor hours and workforce utilization across the region
• ✅Analyze labor efficiency metrics (e.g., labor cost, productivity) and provide actionable insights to operations leadership
• ✅Support initiatives aimed at optimizing labor allocation while maintaining operational standards
• ✅Financial & Margin Analysis (P&L Support)
• ✅Prepare and deliver weekly and monthly gross margin reports for the region
• ✅Monitor financial performance, identify variances, and partner with operations to implement corrective actions
• ✅Maintain and enhance margin calculation tools to support franchise/partner store financial management capabilities
• ✅Meeting Coordination & Execution Follow-Up
• ✅Organize and facilitate regional operations meetings
• ✅Prepare data and materials in advance and document clear meeting minutes
• ✅Track follow-up actions to ensure accountability a…