Pay · estimate~$16 – $22/hrMarket rate · not set by employer
PostedNov 14, 2026
LevelEntry level
In short
Company Description Wynwood Dog Food Co. has grown from humble beginnings into a leading provider of fresh, veterinarian-formulated therapeutic diets trusted by veterinary…
📋 About the job
Company Description Wynwood Dog Food Co. has grown from humble beginnings into a leading provider of fresh, veterinarian-formulated therapeutic diets trusted by veterinary professionals nationwide. As innovators in the pet nutrition industry, we are committed to improving pet health through science-backed, fresh food solutions. We offer opportunities for professional growth and the chance to make a meaningful impact on the future of pet health.
🏢About the Role
This is a blended retail and customer support position that combines core Retail Associate responsibilities with customer service support. You will manage day-to-day store operations, including assisting customers, processing transactions, maintaining inventory, and ensuring the store remains organized and welcoming. You will also serve as a key point of contact for customers who need assistance with their orders, deliveries, or product-related questions.
In addition to supporting customers in the store, you will handle inbound and outbound calls and emails related to orders, delivery updates, product questions, and issue resolution. This position requires strong communication skills and the ability to balance in-store interactions with customer support responsibilities throughout the day.
You will collaborate closely with other store locations and our headquarters teams, including retail, fulfillment, and production. This role is ideal for someone who is self-sufficient, adaptable, and comfortable communicating across multiple channels. The right candidate will be willing to learn our products and develop the knowledge needed to confidently speak about the fundamentals of pet health and nutrition. This is not a passive retail role. It requires active communication, problem-solving, customer education, and ownership throughout the day.
✅Responsibilities & Key Functions
✅Engage with customers—and their dogs—in the store, providing thoughtful recommendations for meals, treats, supplements, and other Wynwood Dog Food Co. products
✅Develop and apply strong product and pet nutrition knowledge, including an understanding of basic dietary needs and health conditions, to confidently educate and guide customers
✅Build and maintain customer relationships through thoughtful follow-up and ongoing support
✅Manage day-to-day retail operations, including merchandising, inventory management, store organization, opening and closing procedures, and point-of-sale transactions