Senior Information Technology Support Specialist

🏢Position Summary

The Senior I.T. Support Specialist role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion, and provide end-user assistance where required.

This role is based in New Orleans supporting stores in the metro area.

✅Essential Duties And Responsibilities

• ✅Initial Contact: Acts as the initial point of contact for all computer and system-related concerns from employees.
• ✅Troubleshooting: Diagnose problems to resolve calls on various supported computer hardware, software, and operating systems.
• ✅Hardware & Software Maintenance: Installs, configures, tests, maintains, monitors, and troubleshoots end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.
• ✅Collaboration: Collaborates with the Director of Technology to ensure efficient operation of the organization's desktop computing environment.
• ✅Project Support: Support the development and implementation of new computer projects and new hardware installations.
• ✅Network Administration: Administers and resolves issues with end-user workstation network software products.
• ✅Ticket & Call Handling: Receives and responds to incoming calls, pages, and/or work orders regarding desktop problems.
• ✅Infrastructure Checks: Ensures that desktop connections, i.e., network jacks, are in proper working order.
• ✅Vendor Management: If necessary, liaise with third-party support and PC equipment vendors.
• ✅General Support: Perform related duties consistent with the scope and intent of the position.

🎯Requirements

• 🔹Must be able to pass a background check.
• 🔹Must be able to obtain a Missouri Cannabis Agent Card and undergo the state fingerprinting process, covering the initial costs, which the company will reimburse.
• 🔹Reliable transportation and a valid driver’s license are required.
• 🔹Must be able to communicate with the team effectively and professionally.
• 🔹Must perform well under high-pressure situations.
• 🔹Strong customer service orientation.
• 🔹Ability to work in a fast-paced environment and handle high-stress situations.
• 🔹Self-motivated with the abi…