In short
The Supplier shall provide Day of Job (DOJ) Project Coordinator services to support the successful execution of field service activities associated with Comcast Business…
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📋 About the job
🏢Job Description
Job Description
The Supplier shall provide Day of Job (DOJ) Project Coordinator services to support the successful execution of field service activities associated with Comcast Business installations, upgrades, professional services engagements, and remediation activities. The DOJ Project Coordinator shall serve as the primary operational liaison between field technicians, project management, dispatch teams, vendors, and customer stakeholders throughout the lifecycle of the scheduled work event.
The Supplier shall be responsible for actively managing and coordinating day-of-service activities to ensure installations are executed in accordance with established schedules, technical requirements, customer expectations, and project milestones.
The Supplier shall be responsible for the end-to-end installation from dispatch to releasing of technician per dispatched work order.
✅The Supplier shall perform the following duties
✅Conduct pre-dispatch readiness reviews and confirmation calls with assigned field technicians to verify arrival times, scope understanding, required materials, access requirements, and technical preparedness.
✅Provide real-time operational and technical support to field technicians throughout the installation or service event.
✅Monitor technician progress against established project milestones and implementation timelines.
✅Track project status throughout the service event and provide hourly progress updates within designated Comcast systems including but not limited to Smartsheet, ILEX, and any successor platforms designated by Comcast Business.
✅Validate completion of required deliverables and ensure all documentation, test results, photographs, and supporting records are approved and uploaded to customer and Comcast Business portals within twenty-four (24) hours of project completion.
✅Serve as the primary point of contact for day-of-job communications between field personnel, management, customers, and project teams.
✅\nCompany Description•\tWhat you didn’t know about us:
✅\tCompetitive salary
✅\tHealth, Dental and Vision Benefits
✅\tShort/Long Term Disability and Critical Care/Illness Protection
✅\tLife Insurance and Retirement Plans
✅\tEmployee Assistance Program
✅\tWith this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
✅\tWe are Connectors. We thrive on ‘quality over quantity’ and put in the work build…