Call Center Sales Representative

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career.

Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.

How You’ll Make an Impact 

• 🔹Engage with customers to resolve billing inquiries, product questions and service complaints
• 🔹Apply telephone-based techniques to retain customers and upsell Spectrum’s video, data and phone products
• 🔹Maintain high levels of professionalism and courtesy in every customer interaction
• 🔹Achieve and exceed activity goals by following call handling metrics such as productive time and handle time
• 🔹Master order processing within the billing system for retained accounts and new sales entries
• 🔹Demonstrate proficiency in explaining Spectrum’s products and services while effectively comparing them to competitors
• 🔹Support efforts to enhance the customer experience through every transaction

Working Conditions

• 🔹Office environment

What You’ll Bring to Spectrum