Client Operations Manager- 3704257

💼Job Title: Client Operations Manager

Salary/Payrate: $130K to $160K

Work Environment: Hybrid (#1 of days WFH) / Remote

Term: Fulltime

Bachelor’s degree required: Yes

Referral Fee: AMS will pay $500 should the person you refer gets hired

🏢Job Description

Our client, an international, AmLaw 100 firm, is looking to hire a Client Operations Manager at their offices in New York City. The position will allow for a hybrid work schedule with 4 days a week onsite, 1 remote, and will pay an annual base salary of $130K to $160K plus a performance-based bonus and comprehensive benefits package.

Exciting opportunity to join innovative and expanding group within the Finance Department, working with cross-functional teams focused on providing operational support and innovative solutions for strategic clients’ portfolio of matters. The Client Operations Manager plays a key role in shaping how the firm supports client needs by directly engaging with internal stakeholders and external clients, elevating the client experience through consistent, high-quality support.

📌Client Engagement and Solutions

• 🔹Proactively assess and identify potential issues across matter portfolio, taking ownership of the solution and reporting-up to internal stakeholders.
• 🔹Serve as the primary point of contact for client support requests from Legal and Finance stakeholders regarding general policies and guidelines, including engagement terms, accruals and budgets.
• 🔹Serve as the primary point of contact for complex client challenges, following through to resolution while also identifying areas of improvement, collaborating with multiple teams to successfully implement.
• 🔹Participate in collaborations with cross-functional operational teams supporting the client engagement to maximize efficiencies and information- sharing.

📌Relationship Management

• 🔹Own key stakeholder and client relationships, including regular communications to understand and anticipate needs.
• 🔹Translate client needs into actionable workflows for broader team, ensuring consistent and timely delivery of support across multiple matters and practices.
• 🔹Respond to internal and external client inquiries throughout the engagement with a solutions-focused mindset while managing expectations and timelines.
• 🔹Develop and implement communication plans to ensure visibility of key financials and relationship issue…