Customer Service / Student Services Representative

📌Customer Service / Student Services Representative

Customer Service / Student Services Representative Build a Meaningful Career… That Fits Your Life

Monday-Friday | 8:30 AM – 4:30 PM

No Nights

• 🔹No Weekends
• 🔹Home Before 5:00 PM

Imagine putting your children on the school bus in the morning, enjoying a rewarding day helping people achieve their educational goals, and still being home before 5:00 PM in the afternoon.

At Direct Learning Systems | Blackstone Career Institute , we believe work should complement your life—not compete with it. ( https://directlearningsystems.com/careers/)

For more than 135 years , Blackstone Career Institute has helped thousands of students prepare for rewarding careers through quality distance education. Every day, our team has the opportunity to change lives by helping students take the next step toward a brighter future.

We’re currently seeking a friendly, organized, and dependable Customer Service / Student Services Representative to join our team in our Lower Macungie office.

If you enjoy helping people, providing exceptional customer service, and working with a supportive team, we’d love to meet you.

💼Why You’ll Love This Position

• 🔹Family-friendly schedule — Approximately 37.5 hours per week (typically 8:30 AM–4:30 PM, M-F), with some flexibility for the right candidate
• 🔹No evenings or weekends
• 🔹Stable, year-round employment
• 🔹Friendly, family-oriented work environment
• 🔹Meaningful work helping students improve their lives through education
• 🔹Beautiful professional office in Lower Macungie
• 🔹Opportunity to learn, grow, and build a long-term career

What You’ll Do

As part of our Student Services team, you’ll serve as one of the primary points of contact for prospective and current students, providing outstanding customer service throughout their educational journey.

✅Your responsibilities will include

• ✅Answering incoming phone calls and responding to email inquiries
• ✅Assisting prospective students as they explore our career training programs
• ✅Helping students navigate the enrollment process
• ✅Following up with students participating in WIOA, GI Bill®, MyCAA , and Army COOL education benefit programs
• ✅Coordinating with workforce development agencies, military education offices, and sponsoring organizations
• ✅Maintaining accurate student information and correspondence
• ✅Student support record keeping and data entry
• ✅Supporting various Student Services and administrative projects
• ✅He…