In short
Customer Support & Operations Coordinator – Aurora, IL $57,000 to $67,000/Annually Plus Benefits For over 30 years, we have been a trusted leader in the watersports industry…
📋 About the job
Customer Support & Operations Coordinator – Aurora, IL
$57,000 to $67,000/Annually Plus Benefits
For over 30 years, we have been a trusted leader in the watersports industry, specializing in high-quality, precision-engineered parts for jet skis, boats, and other watercraft. From the beginner thrill-seeker to the seasoned pro, we help enthusiasts ride the waves and navigate the waters with confidence.
We are currently expanding our Customer Service Department and are seeking a Customer Support & Administrative Coordinator to join our team. In this role, you will support customers throughout the ordering process while providing administrative coordination across internal teams to ensure a seamless customer experience.
✅Key Responsibilities
✅Serve as a knowledgeable and responsive resource for customers throughout the purchasing and ordering process
✅Prepare and deliver accurate quotes based on customer needs, product requirements, pricing, and availability
✅Enter, review, and maintain customer orders with a high level of accuracy
✅Research product availability, pricing, lead times, and other order-related information
✅Follow up on open orders and keep customers informed regarding status, timing, and changes
✅Address customer questions, order adjustments, discrepancies, and concerns in a timely and professional manner
✅Communicate with vendors and internal departments to gather information and resolve order-related issues
✅Partner with production, purchasing, warehouse, and logistics teams to help ensure orders are fulfilled accurately and on schedule
✅Maintain organized and accurate customer, quote, and order records within company systems
✅Assist with purchase orders, documentation, reporting, and other administrative functions as needed
✅Take ownership of customer requests and ensure appropriate follow-through from initial inquiry through resolution
✅Develop a strong understanding of the company's products, systems, and processes to effectively assist customers
🎓Qualifications
🔹At least 3 years of experience supporting customers or working in an administrative office environment