Deposit Operations Support Manager

🏢About Us

Shermen Bank International is a specialized Edge Act Corporation, chartered by the Federal Reserve, dedicated to providing premier international banking and financial services.

Based in Washington, D.C., the institution delivers tailored financial solutions designed to meet the unique and complex needs of foreign governments, state-owned enterprises, and multilateral organizations. Operating in a highly regulated, high-touch environment, Shermen Bank International is committed to the highest standards of security, compliance, and client service.

🏢Position Summary

Shermen Bank International is seeking a Deposit Operations Support Manager to join its Deposit Operations team in Washington, DC.

This hands-on role serves as a critical link between Relationship Management, Operations, and Compliance while supporting treasury and cash management activities for a sophisticated international client base.

The Deposit Operations Support Manager will support daily banking operations, including payment processing, operational issue resolution, and treasury management support. The role requires a strong understanding of operational controls, regulatory expectations, and the importance of delivering a high-touch client experience in a compliance-driven environment.

Given the Bank’s focus on serving foreign governments, embassies, and consulates, the ideal candidate will demonstrate exceptional attention to detail, sound judgment, professionalism, and discretion. Success in this role requires the ability to apply a risk-based mindset to daily transaction activity while partnering across teams to ensure operational accuracy and regulatory alignment.

✅Core Responsibilities

• ✅Treasury & Operations Support
• ✅Support treasury and cash management services, including online banking platforms, remote deposit capture (RDC), ACH origination, and payment processing
• ✅Process and verify high-value, time-sensitive domestic (Fedwire) and international (SWIFT) wire transfers
• ✅Research and resolve operational exceptions, including ACH returns, wire investigations, and deposit adjustments
• ✅Assist with onboarding and implementation of treasury management services, including client setup and user support
• ✅Maintain operational accuracy and responsiveness while meeting established service expectations
• ✅Compliance & Risk Support (First Line of Defense)
• ✅Apply compliance principles in daily reviews of client transactions to ensure alignment with established KYC/EDD pro…