Pay · estimate~$17 – $22/hrMarket rate · not set by employer
PostedNov 11, 2026
LevelSenior
In short
We are seeking a highly skilled and experienced Director of Hospitality and Operations to join our dynamic team.
📋 About the job
🏢Job Overview
We are seeking a highly skilled and experienced Director of Hospitality and Operations to join our dynamic team. You will play a pivotal role in leading and inspiring our team while ensuring exceptional customer service, operational excellence, and a positive dining experience for all guests. The ideal candidate will have a proven track record in management within the restaurant industry, particularly in high-paced, upscale environments, with a strong commitment to delivering top-notch customer service.
✅Key Responsibilities
✅Leadership & Team Management:
✅Lead by example, fostering a positive and collaborative work culture that encourages teamwork, respect, and accountability.
✅Supervise and mentor front-of-house staff, ensuring they meet high standards of service and professionalism.
✅Assist with staff recruitment, onboarding, and training to maintain a high-performing team.
✅Customer Service Excellence:
✅Ensure guests receive prompt, attentive, and personalized service that exceeds expectations.
✅Handle customer complaints and concerns with tact and professionalism, resolving issues quickly to maintain guest satisfaction.
✅Maintain a strong presence on the floor, interacting with guests and ensuring their experience is exceptional.
✅Operations Management:
✅Oversee day-to-day restaurant operations, ensuring the restaurant is fully stocked, clean, and ready for service.
✅Manage opening and closing procedures, including cash handling, inventory management, and equipment maintenance.
✅Ensure compliance with all health and safety regulations, including food handling, sanitation, and workplace safety.
✅Financial & Administrative Duties:
✅Assist with budget management, cost control, and optimizing operational efficiency.
✅Track and report on restaurant sales, labor costs, and other key performance metrics.
✅Support in inventory management and placing orders for supplies as needed.
✅Sales & Marketing:
✅Work with management to develop and implement promotional campaigns that drive business growth.
✅Stay informed about industry trends and competitive landscape to maintain a strong market presence.
🎓Qualifications
🔹Experience:
🔹Minimum of 3-5 years of experience in a supervisory or management role within a high-volume, upscale restaurant or hospitality setting.
🔹Proven track record of exceptional customer service and staff leadership.