Omni Royal Orleans HotelThe Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.Omni Royal Orleans' associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.Overview
This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area, and offering our full range of upscale resort amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.Responsibilities
Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures.Empathetically listen to guest inquiries and provide appropriate responses.Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).Block rooms in the computer and follow through on designated requirements.Pre-register designated guests and prepare key packets.Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).Maintain confidentiality of all guests and hotel information.Employ attention to detail in order to ensure security of guest room access.Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.Maintain guest history files on all guests.A…