Front Desk Agent

Front Desk AgentWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator and concierge duties, and preparing select beverage and food items for guests. This includes making bar drinks, crafting coffee beverages, and preparing simple sandwiches and hot food items. Agents provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.Job Duties & FunctionsApproach all encounters with guests and associates in a friendly, service-oriented mannerMaintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards)Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotelComply at all times with company policies, standards and regulations to encourage safe and efficient hotel operationsGreet and welcome all guests approaching the Front Desk in accordance with company standards; maintain a friendly and warm demeanor at all timesMaintain proper operation of the telephone switchboard and ensure that all company performance standards are metHandle requests for information, mail and messages in an efficient and courteous mannerAnswer guest inquiries about hotel service, facilities and hours of operationAnswer inquiries from guests regarding restaurants, transportation, entertainment, etc.Establish and maintain good communications and teamwork with fellow associates and other departments within the hotelBe aware of all rates, packages and special promotions; Be familiar with all in-house groups; Be aware of closed-out and restricted datesObtain all necessary information when taking room reservations and follow rate quoting scenarioBe familiar with all company policies and house rules as well as hospitality terminologyHave knowledge of and assist in emergency procedures as requiredHandle check-ins and check-outs in a friendl…