Front Desk Supervisor

🏢Job Description

Job Description

Description: We are looking to add a friendly Front Desk Supervisor to our team! As our Front Desk Supervisor, you will be responsible for the overall success of the front desk and ensuring guest satisfaction and product quality standards are met. You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the businesses. Most importantly, you will be a key person of reference for team members, vendors, and guests.

This position may require flexible scheduling availability.

🎯Requirements: Job Requirements

• 🔹Check-in/Check-out hotel guests
• 🔹Process all payments according to established hotel requirements
• 🔹Provide information and assistance to all guests and vendors
• 🔹Prepares all necessary reports during each shift for the management team
• 🔹Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards
• 🔹Assist in creating and distributing the team member schedule in a timely manner

🎓Job Qualifications

• 🔹Highly motivated team player with strong initiative and desire for achievement
• 🔹Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• 🔹Ability to work well in stressful situations
• 🔹Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

📌Training

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

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