Receptionist/Front Desk

🏢Job Description

Job Description

Position Summary

The Receptionist / Front Desk Administrator serves as the first point of contact for Compal USA, providing a professional, welcoming, and organized environment for customers, executives, business partners, employees, and visitors.

This position is responsible for managing front desk operations, answering and directing incoming calls, greeting visitors, conference room preparations, maintaining the appearance of the lobby and reception areas, and providing general administrative support.

As a representative of Compal USA, the Receptionist is expected to demonstrate exceptional customer service, professionalism, attention to detail, and a proactive approach to maintaining the company's high standards.

Key Responsibilities

• 🔹Reception & Customer Service
• 🔹Professionally greet and welcome all customers, executives, business partners, vendors, and visitors.
• 🔹Answer incoming telephone calls promptly, courteously, and professionally.
• 🔹Direct calls and inquiries to the appropriate departments or personnel.
• 🔹Manage visitor check-in procedures and notify employees of guest arrivals.
• 🔹Coordinate with Security to ensure visitors follow company access and identification procedures.
• 🔹Provide assistance and directions to visitors as needed.
• 🔹Maintain a professional and welcoming atmosphere at the front desk.
• 🔹Ensure all guests receive a positive first impression of Compal USA.
• 🔹Conference Room & Meeting Support
• 🔹Prepare conference rooms before scheduled meetings, customer visits, and executive presentations.
• 🔹Ensure conference rooms are clean, organized, and properly arranged.
• 🔹Set up water, beverages, refreshments, and meeting materials as requested.
• 🔹Verify that conference room supplies are available and ready for use.
• 🔹Check conference rooms after meetings and ensure they are returned to their standard setup.
• 🔹Assist with meeting arrangements and special requests for executive and customer visits.
• 🔹Proactively monitor upcoming meetings to ensure rooms are prepared in advance.
• 🔹Lobby & Front Office Appearance
• 🔹Maintain the lobby, reception desk, and visitor waiting areas in a clean, organized, and professional condition throughout the day.
• 🔹Ensure furniture, décor, and informational materials are properly arranged.
• 🔹Keep reception counters and surrounding areas free of clutter.
• 🔹Monitor the overall appearance of the lobby and promptly address anything that is out of place.…