Guest Services Representative

Guest Services RepresentativeIt's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative will cover all aspects of the front office when the General Manager is not present.Essential Duties and Responsibilities:Ensures reservations are taken correctly and courteouslyRepresent hotel in a professional and courteous manner, check guests in and out in a timely and efficient mannerMust be proficient in computer operating systemAvailable at all times to deal with guest issues in a professional mannerNotify General Manager or equivalent immediately of any guest, employee, or cash concernsProvide guidance to property staff as neededEnsure compliance of safety and security standardsReports to Regional Operations Manager in General Manager's absenceResponsible for bank deposits in General Manager's absenceIdentify and follow up on life/safety issues and inspection issuesNotify General Manager or equivalent immediately of any safety and/or security violations of policyLeave all desk and office areas in a clean and neat mannerTake responsibility for ensuring that property is always clean and free of any trash and debrisEssential Qualifications:Possess a valid driver's license, current auto insurance and a functioning automobileAbility to read, understand, interpret information found in a variety of reports and other internal hotel informationRead, speak, write and understand the English language to interact with guests, staff, handle administrative duties, etc.Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage and count and balance a cash bank, etc.General computer proficiencyPossess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, upselling techniques, to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.).Possess the knowledge and ability to perform a variety of front office and related positions in response to business needsAbility to compose and express thoughts concisely to ensure effective communicationAbility and flexib…