In short
We are looking for a hands-on IT Support Specialist to give onsite technical support at a manufacturing facility.
📋 About the job
We are looking for a hands-on IT Support Specialist to give onsite technical support at a manufacturing facility. You will support office users and production floor operations, resolve hardware and software issues, manage devices, and make sure IT requests are resolved on time.
Key Information
🔹Duration: 3-month contract
🔹Location: Waukegan, IL
🔹Work mode: Onsite, 5 days per week. Some evening and weekend work is required.
🔹Pay rate: Up to $30/hr
✅Key Responsibilities
✅Configure Microsoft 365 and support end users across the full Office suite.
✅Review, prioritize and resolve IT requests that come in by phone, email, IM, in person or through the ticketing system.
✅Log issue details in the ticketing system, including scope, impact and components, for escalation and knowledge base reference.
✅Troubleshoot and resolve hardware and software issues on desktops, laptops and printers.
✅Use Microsoft Intune to push updates and policies to desktops and laptops.
✅Set up and support Android scanners and tablets on the production floor.
✅Set up and configure computer equipment for onboarding and offboarding.
✅Move computer and printer equipment as needed.
✅Support audio and video equipment in conference rooms.
✅Keep the asset management database up to date with current hardware allocation.
✅Create and update documentation for IT processes and procedures.
✅Follow up on open requests until they are resolved.
✅Support special projects and other duties as assigned.
✅Profile
✅Must-Haves
✅2–5 years of hands-on experience in onsite IT support, desktop support or help desk.
✅Strong knowledge of Microsoft Office and Microsoft 365.
✅Advanced understanding of Windows and Mac systems in a LAN/WAN environment.
✅Advanced knowledge of desktop, laptop and printer repair.
✅Experience working with a ticketing system.
✅Strong problem-solving skills and the ability to manage several tasks at once.
✅Excellent verbal and written communication skills, including explaining technical information to non-technical people.
✅Availability to work onsite in Waukegan, IL five days per week, with some evenings and weekends.
✅Nice-to-Haves
✅Experience with Microsoft Intune or other MDM tools.
✅Experience setting up and troubleshooting thermal printers such as Zebra.
✅Experience supporting Android handheld scanners or tablets in a manufacturing, warehouse or production environment.