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Bank Operations Specialist
Pan American Bank & Trust · Melrose Park
Work typeRemote
Pay$60k
PostedNov 12, 2026
LevelMid level
In short
SUMMARY The Bank Operations Specialist performs intermediate to advanced operational duties supporting Bank branches, departments, and electronic banking services.
📋 About the job
SUMMARY The Bank Operations Specialist performs intermediate to advanced operational duties supporting Bank branches, departments, and electronic banking services. Responsibilities span deposit operations, payment processing, electronic banking, treasury management, fraud monitoring, and customer support.
The position requires broad knowledge of Bank Operations, provides backup support across multiple functions, and actively participates in cross-training and process improvement initiatives to enhance departmental efficiency and service.
✅ESSENTIAL DUTIES
✅Performs intermediate to advanced duties related to operational functions serviced by the department, including but not limited to:
✅ACH Processing, Returns, and Corrections
✅Wire Transfer Processing
✅Non-Posted Item Review
✅NSF and Returned Item Processing
✅Chargebacks and Adjustments
✅Cash Letter Processing and Research
✅Balancing/Reconciliation of Various Bank-Owned Accounts
✅Legal Process Handling
✅Dormant Accounts
✅Escheatment Processing
✅Research Requests
✅End of Day Operational Processing
✅Assists with electronic banking and treasury management services, including but not limited to:
✅Business Online Banking Administration
✅ACH Originator Maintenance
✅Remote Deposit Capture Support
✅Positive Pay Administration
✅Mobile Deposit Administration
✅Treasury Management Maintenance
✅Online Banking Support
✅Treasury and Electronic Banking Client Setup and Maintenance
✅Treasury Customer Onboarding and Training Support
✅Reviews and monitors operational exception reports and system-generated alerts, including but not limited to:
✅ACH Exceptions
✅Positive Pay Exceptions
✅Fraud Monitoring Alerts
✅OFAC- Related Exceptions
✅Mobile Deposit Exceptions
✅Other Operational and Risk Monitoring Reports
✅Responds to internal and external inquiries or refers inquiries to the appropriate department or individual; follows through to ensure timely resolution.
✅Processes, researches, and resolves complex operational issues, exception items, and customer service concerns while ensuring timely and accurate resolution.
✅Maintains cross-functional knowledge of Bank Operations processes through ongoing training and development to support departmental flexibility and succession planning.
✅Assists with fraud-related processes and dispute administration, including but not limited to: