Pay · estimate~$35k – $50kMarket rate · not set by employer
PostedNov 14, 2026
LevelEntry level
In short
Professional and courteous Front Office Associate with a commitment to providing exceptional patient care in an outpatient setting.
EXCEL
📋 About the job
🏢Job Description
Job Description
🏢Description: Job Summary
Professional and courteous Front Office Associate with a commitment to providing exceptional patient care in an outpatient setting. Adept at performing a wide range of administrative tasks to support healthcare delivery. Possesses strong communication skills to interact with patients, healthcare professionals, and administrative staff. Committed to maintaining a patient-centric focus while ensuring the smooth operation of daily clinic activities.
✅Essential Duties / Responsibilities
✅Greet and welcome patients with a positive and friendly attitude.
✅Conduct chart preparations, register new patients, update existing patient records, and verify insurance authorization.
✅Schedule and confirm patient appointments, ensuring efficient use of appointment slots.
✅Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff.
✅Collect co-pays, co-insurance, deductibles, or outstanding balances from patients. Prepare payment plans as needed. Reconcile payments at the end of the day and prepare/upload necessary documents.
✅Maintain a neat and organized front desk area.
✅Coordinate with medical staff to ensure a smooth patient flow.
✅Handle sensitive patient information confidentially.
✅Assist with administrative tasks as needed, including generating reports for marketing or patient communication.
✅Actively engage in cross-training initiatives to acquire proficiency in various clinic functions.
✅Provide coverage for other clinics as needed, demonstrating adaptability and teamwork.
✅Collaborate with team members across clinics to maintain a cohesive and supportive work environment.
✅Embrace opportunities for continuous learning and skill development to enhance overall clinic efficiency.
✅Other duties as assigned.
🛠️Required Skills / Abilities
🔸Interpersonal skills, including effective communication with patients, families, and other members of the healthcare team.
🔸Time management skills.
🔸Cleanliness and adherence to protocols.
🔸Attention to detail.
🔸Proficient use of Athena EHR or a similar Electronic Health Record (EHR) system.
🎓Education and Experience
🔹High School Diploma.
🔹Customer service experience, preferably in a healthcare-related setting.
🔹Minimum of 2 years of experience as a front office associate/receptionist in a physician's office or hospital.