Front Office ManagerProvides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.PREREQUISITESCompany associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.Experience in service, sales, telesales or guest relations type of industry preferredHigh school diploma or equivalent of sameSUMMARY OF ESSENTIAL JOB FUNCTIONSMust be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.Must be able to stand for eight hours, bend, stretch, reach.Must be able to see and hear.Must be able to communicate with other associates and/or guests.REQUIRED KNOWLEDGE, SKILLS AND ABILITIESKnowledge:Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.Frequent Stay ProgramReservations procedures including cancellations and "walking" guestPhone etiquette and answering proceduresArea shopping, dining, entertainment and travel directions to assist guest inquiries.Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.Manager on Duty functions when necessary or as scheduledSkills:Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.Proficient in written and verbal EnglishProblem solving and conflict resolution skillsAbilities:Multi task, remain associate and guest service centric.Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.Assist with guest issues with professionalism, maintaining hospitable attitudeSPECIFIC RESPONSIBILITIESGreet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when…