Guest Services RepresentativeAt Western States Lodging & Management, great hospitality starts the moment a guest walks through the door. As a Guest Services Representative, you'll be one of the first and last people our guests interact with, helping create a welcoming, efficient, and memorable hotel experience.This is a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and wants to grow their career in hospitality.What's in it for you- Compensation & Benefits
Competitive Pay - $15 – 20 hourly.The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.401(k) with a dollar-for-dollar company match up to 4%Hotel discounts at select Western States Lodging & Management propertiesEligible full-time associates are entitled to the following:Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) optionsOptional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.Personal Time Off (PTO) and Vacation benefitsWhat You'll DoWelcome guests with a friendly, professional, and helpful attitude.Assist guests with check-in and check-out, including registering guests, assigning rooms, issuing room keys, and processing payments.Accommodate special requests whenever possible to create a personalized guest experience.Answer phone calls and respond to guest questions and requests promptly and professionally.Provide information about hotel amenities, services, current promotions, and local attractions.Assist with pre-registration and reservation blocking when needed.Handle guest concerns professionally and escalate issues to leadership when additional assistance is needed.Follow established cash handling, credit, and check-cashing policies and procedures.Complete assigned front desk checklists and daily responsibilities accurately.Audit group guest accounts to ensure charges and postings align with applicable sales contracts.Maintain a clean, organized, and welcoming front desk and lobby area.Stay knowledgeable about brand-specific front desk standards, requirements, and promotions.Demonstrate Western States Lodging & Management hospitality and service standards during every guest interaction.Drive the hotel shuttle when required and appropriately authorized (depending on the property).What Makes You Succ…